IT Manager with significant experience of successfully forming and managing a business focused, cost effective IS department. Exemplary, proven track record of defining and delivering many business projects / solutions on time, to budget and quality within a dynamic company. Creation of IT Strategy plan aligned to the five year business development plan along with corresponding operational budget in support of the growth and profit goals.

• Manage department of 13 staff providing expertise and support to over 350 IS users across multiple locations.
• Produce and manage the IS operational budget, circa £1.1 - £1.4M.
• IS Consultant, promoting IS benefits to the business and key strategic customers along with evaluation of emerging technologies in the market place.
• Creation and development of IT & IS strategies for Ultraframe group, align IT and IS strategies to 5-year business development plan.
• Responsible for applications / solutions selection.
• Project manage applications/solutions implementation.
• Deployment of software to strategic customers including sales quotation software, CAD based configurator software (as used in house), electronic product catalogue and e-mail ordering facility with automated upload of sales orders into Sage CS3 (ERP).
• IS/Business continuity planning.

• Built and led multidiscipline business focussed development and support team delivering many business solutions.
• Developed and delivered business process review workshops culminating in a major re-implementation of SAGE CS3 (ERP) including significant user training, implementation of additional modules and migration to IBM AIX. Main successes were the introduction of works order trial kitting, introduction of automated credit check functionality and a general improvement in raising the focus around transacting business processes across the "functional silo’s".
• Implementation of BMC Systems Management solution including server hardware, operating systems and network node management.
• Implementation of Tivoli Server Manager for online backups of multiple applications running on Oracle Databases.
• Specified and managed the implementation of the IT infrastructure, including protected server room for the new head office housing 155 employees including call centre telephony equipment. All servers, infrastructure and employees’ equipment was migrated into the new head office during Easter 2001.
• Implemented Altris Document Image Processing system integrated to Sage CS3 (ERP) and Microsoft Exchange allowing users to instantly recover information and distribute to a 3^rd party. A typical application being sending duplicate sales invoices to customers to speed up the payment process. This system resolved the physical archive paper storage problem being experienced by the business.
• Successful Y2K project with no impact on systems availability.
• Selection and implementation of SalesLogix CRM application within the head office call centre and the remote sales force providing improved management of customer and competitor information including real time access to data for the remote sales team. The implementation also streamlined the sales process facilitating a restructure of the internal sales administration department.
• Devised hotline management system providing software and hardware inventory analysis, problem call logging, management of software development requests and automated KPI reporting.
• Specification of CAD based product configurator providing presentation drawings, sales quotation, bill of material and manufacturing information for conservatory roofs. Solution was based on V6 parametric software from SoftTech Inc.
• Implementation of Version One automated faxing solution, DBFax, and white paper printing solution, DBForm, providing significant cost savings of over £100K P/A along with improvements to customer service.
• Selection and implementation of Workplace Time and Attendance, HR and site access system for 600+ workforce providing key management information including attendance integrated directly to the payroll system. Training records and the recruitment/leaver process was also carried out on the Workplace system.

Installation and Project Management Team (June 1992 – May 1995)

• Responsible for installing and project managing Tetra based solutions on Unix platforms.
• Deputised for quality manager and performed internal audits.

Technical Support Team (May 1990 – June 1992)

• Hardware and software product evaluation / adoption.
• Created and ran training courses and provided technical support for all other support departments.
• Create utility systems for customers and support departments.
• Provide limited pre sales support.

Hotline Support Team (Oct 1988 – May 1990)

• Provide office-based support for Unix operating system and various accounts packages.

Computer Department (July 1987 – Oct 1988)

• Provide technical support for three McDonald Douglas M8000 files servers serving 120 VDU’s at the main site and six regional offices.
• Provide support for 40+ terminals connected via telecommunications link to IBM/AMDAHL mainframe.

Material Planning Department (Nov 1986 – July 1987)

• Material control planner with high involvement in implementing computerised stock control system as part of MRPII project running on IBM/AMDAHL mainframe.

• Technical apprenticeship.

Birmingham Polytechnic 1984 – 1986

HND in Mechanical and Production Engineering, Main subjects – Computer Aided Engineering

North Worcestershire College 1982 – 1984

ONC in Mechanical and Production Engineering

Maypole Comprehensive School 1977 – 1982

6 GCE O’Levels

Cranfield University School of Management May 2001

Transforming The IT Function

Cranfield University School of Management March 2001

Developing Information System Strategies

Cranfield University School of Management February 2001

Business Process Management – A Strategic Approach

Oliver Wight September 1999

Sales and Operational Planning