ISTUG AGM
The Landmark Hotel, London
1st December 2003
AGM Agenda
|
|
|
10.30 - 10.40 Chairman’s Introduction |
|
10.40 - 11.00 ISTUG AGM |
|
11.00 - 11.10 ISTUG Reseller of the Year 2003
Presentation |
|
11.10 - 12.00 The Future of ISTUG |
|
12.00 AGM CLOSES |
|
12.00 Sage Insight |
Agenda – Sage Insight
|
|
|
12.00 - 14.00 Lunch and Networking |
|
14.00 - 14.45 Industry Trends and
Overview |
|
14.45 - 15.00 Questions and Answers |
|
15.00 - 15.15 Break |
|
15.15 - 16.15 Maximising your
investment in Sage |
|
16.15 - 17.30 Exhibition and Networking |
|
|
|
19.30 - 20.00 Champagne Reception |
|
20.00 - 23.00 Gala Dinner - Black Tie |
ISTUG AGM
|
|
|
Report from the Technical Director |
|
Report from the Administrator |
|
Committee Voting |
Report from the Technical
Director
|
|
|
Thank You |
|
Results from the Satisfaction Survey |
|
ISTUG Helpdesk |
|
Where we need to be heading for the
future |
Thank You
|
|
|
Member contributions to the newsletter |
|
Attendance at meetings |
|
|
|
Honesty |
ISTUG Satisfaction Survey
2003
Slide 8
Slide 9
Slide 10
Slide 11
Improvements
|
|
|
|
|
|
|
|
|
More Awareness Days |
|
More User Case Studies |
|
More Member Involvement |
|
Central / Northern Meetings |
|
Update and Improve the Web Site |
|
|
General Comments
|
|
|
|
|
|
|
|
|
Good Value for Money |
|
Overall a Good Resource for Users |
|
“Clearly, your efforts at the centre will to some extent be
constrained by the effort put in by the user community. On the whole a good
job well done.” |
ISTUG Helpdesk
|
|
|
|
|
|
|
47 Calls logged from 1 June 2003 |
|
17 Unresolved: |
|
10 Enquiries |
|
5 Business Processes |
|
2 Business Critical |
What about our future?
|
|
|
Improvements from Satisfaction Survey |
|
Action Points from Workshop |
|
MORE MEMBER INVOLVEMENT
…………………….that means YOU! |
Report from the
Administrator
|
|
|
|
|
ISTUG Results – 2003 |
|
ISTUG Membership |
Slide 17
Slide 18
Reseller of the Year -
Award
|
|
|
Awarded for Service |
|
Each vote carries the same weight |
|
Winning score is a site average |
|
|
Voting Structure
|
|
|
Product Knowledge |
|
Response Time |
|
Time to Fix |
|
Knowledge of Customer |
|
Your assessment of the Reseller |
|
|
|
Score 1=Very Poor 5=Very Good |
Slide 21
Assessment Comparison
|
|
|
|
|
The highest score was1031 points average/site |
|
The lowest score was 543 points average/site |
Slide 23
Reseller of the Year 2003
The Future of ISTUG
The Future of ISTUG
|
|
|
SIGs |
|
Review Membership Fees |
|
Modernise and Update the Website |
|
Change Meeting Venues and Structures |
|
Increase Membership |
|
Sage Involvement – Discussion Forum |
Close
|
|
|
Next Main ISTUG Meeting |
|
|
|
25th February 2004 |
|
at |
|
SES Winnersh |
SAGE INSIGHT